HUBBARD COMMUNICATIONS OFFICE
1 Brunswick House,
83 Palace Gardens Terrace, London, W. 8.
BAY 5780
OPERATIONAL BULLETIN NO. 10
28 December 1955
(one copy to each staff member and to all Scientology organizations)
THE MANAGEMENT AND ACTIVITIES OF SCIENTOLOGY ORGANIZATIONS
I am giving here in outline form the basis of survival of various Scientology organizations. This is how they live and this is how they keep going. When they stumble it is because staff is missing out one or another of these points.
In five years of trying anything and everything — and I mean everything — to get things going, my own program of success for organizations boils down to the following. I would consider it a favor if all Scientologists concerned with Scientology organizations studied this for what it is — an outline that wins:
The function of the HASUK is the dissemination of Scientology and the demonstration of its results.
Dissemination by:
- Free Lectures
- Free Group Processing
- Free Pamphlets
- Sale of Elementary Texts
- Sale of Advanced Texts
- Sale of Tapes
- Rental of Tapes
- Circulation of Certainty
- Circulation of HASI Bulletins
Demonstration of Results by:
- Good Clinical Auditing (Intensives only)
- Adequate Training of Auditors
- 1. By HASI School
- 2. By HASI Grads
- High Ethical Standards
- Certificate Control
- Failed Case Control
Efficient Operation and Presentation of Office and Quarters by:
- Alert personnel
- Swift replies to letters
- Swift filling of orders
- Origin of High-toned letters
- Cleanliness of Offices
- Courteousness of Staff
Financial Policy:
- Income must be greater than outgo.
- Charges on books should be cost x three.
- Charges on tapes must be cost x two.
- Tapes and magazines can be sold at a loss.
- Charges on Training must be adequate to ensure the long continuance of that person’s training. (About 3 years.)
- Total training HPA and BScn and DScn, the formal (in dass) training, is only a fraction of total done.
- Charges on processing must be adequate to ensure all eventualities for any one case.
- Refuse to sell hourly processing.
- Never sell 25 hours to a rough case. Sell 75.
- Strict accounting, bookkeeping and invoices with counter checking of all functions.
Operational Smoothness is obtained by:
- Informing everyone in the organization of everything.
- Interdepartmental Bulletins
- Bulletin Boarding Coups and Changes
- Being exact and brief
- Being real about conditions
- Being frank inside and putting up a solid front to the outside
- Talking out troubles within organization
- Staff meetings, regular and exact
- Paying only passing attention to lengthy or critical letters
Financial Security is obtained by:
- Anticipating slumps and planning fast promotion and mailings to meet them
- Compelling interest in organization
- Being real about the actuality of needs
- Attention to the philosophy that a healthy organization is a long term investment by staff and realization that the only staff personnel ever fired by the HASs were those who flagrantly acted to shorten the life of the organization for all
- Sound advertising
- Good word of mouth
- Good financial planning
- Only Scientologists or those so studying, on staff in any capacity
- A sincere interest in Scientology’s health and good action = no financial distress
- Keep all staff processed
The organization in general will be only as healthy as its legal control of the subject appears formidable to any hungry invader. Hence, no membership organization, no loose stock distribution, no large unpaid bills, no overcapitalization because of property. Own little, do much. Owning much means doing little.
Happy New Year to Scientology staff everywhere. Let’s make 1956 the year we really win.
L. RON HUBBARD
LRH:jh