Management and Activities of Scientology Organizations

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THE MANAGEMENT AND ACTIVITIES OF SCIENTOLOGY ORGANIZATIONS

Dissemination by:

Demonstration of Results by:

Efficient Operation and Presentation of Office and Quarters by:

Financial Policy:

Operational Smoothness is obtained by:

Financial Security is obtained by:

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HUBBARD COMMUNICATIONS OFFICE 1 Brunswick House, 83 Palace Gardens Terrace, London, W. 8. BAY 5780 OPERATIONAL BULLETIN NO. 10 28 December 1955	HUBBARD COMMUNICATIONS OFFICE 1 Brunswick House, 83 Palace Gardens Terrace, London, W. 8. BAY 5780 OPERATIONAL BULLETIN NO. 10 28 December 1955
(one copy to each staff member and to all Scientology organizations)	(one copy to each staff member and to all Scientology organizations)
THE MANAGEMENT AND ACTIVITIES OF SCIENTOLOGY ORGANIZATIONS	THE MANAGEMENT AND ACTIVITIES OF SCIENTOLOGY ORGANIZATIONS
I am giving here in outline form the basis of survival of various Scientology organizations. This is how they live and this is how they keep going. When they stumble it is because staff is missing out one or another of these points.	I am giving here in outline form the basis of survival of various Scientology organizations. This is how they live and this is how they keep going. When they stumble it is because staff is missing out one or another of these points.
In five years of trying anything and everything — and I mean everything — to get things going, my own program of success for organizations boils down to the following. I would consider it a favor if all Scientologists concerned with Scientology organizations studied this for what it is — an outline that wins:	In five years of trying anything and everything — and I mean everything — to get things going, my own program of success for organizations boils down to the following. I would consider it a favor if all Scientologists concerned with Scientology organizations studied this for what it is — an outline that wins:
The function of the HASUK is the dissemination of Scientology and the demonstration of its results.	The function of the HASUK is the dissemination of Scientology and the demonstration of its results.
Dissemination by:	Dissemination by:
Free Lectures	Free Lectures
Free Group Processing	Free Group Processing
Free Pamphlets	Free Pamphlets
Sale of Elementary Texts	Sale of Elementary Texts
To Bookstores	To Bookstores
Sale of Advanced Texts	Sale of Advanced Texts
To Members	To Members
To Public	To Public
Sale of Tapes	Sale of Tapes
To Members	To Members
To Groups	To Groups
Rental of Tapes	Rental of Tapes
To Members	To Members
To Groups	To Groups
Circulation of Certainty	Circulation of Certainty
Circulation of HASI Bulletins	Circulation of HASI Bulletins
Demonstration of Results by:	Demonstration of Results by:
Good Clinical Auditing (Intensives only)	Good Clinical Auditing (Intensives only)
Adequate Training of Auditors	Adequate Training of Auditors
1. By HASI School	1. By HASI School
2. By HASI Grads	2. By HASI Grads
High Ethical Standards	High Ethical Standards
Certificate Control	Certificate Control
Failed Case Control	Failed Case Control
Efficient Operation and Presentation of Office and Quarters by:	Efficient Operation and Presentation of Office and Quarters by:
Alert personnel	Alert personnel
Swift replies to letters	Swift replies to letters
Swift filling of orders	Swift filling of orders
Origin of High-toned letters	Origin of High-toned letters
Cleanliness of Offices	Cleanliness of Offices
Courteousness of Staff	Courteousness of Staff
Financial Policy:	Financial Policy:
Income must be greater than outgo.	Income must be greater than outgo.
Charges on books should be cost x three.	Charges on books should be cost x three.
Charges on tapes must be cost x two.	Charges on tapes must be cost x two.
Tapes and magazines can be sold at a loss.	Tapes and magazines can be sold at a loss.
Charges on Training must be adequate to ensure the long continuance of that person’s training. (About 3 years.)	Charges on Training must be adequate to ensure the long continuance of that person’s training. (About 3 years.)
Total training HPA and BScn and DScn, the formal (in dass) training, is only a fraction of total done.	Total training HPA and BScn and DScn, the formal (in dass) training, is only a fraction of total done.
Charges on processing must be adequate to ensure all eventualities for any one case.	Charges on processing must be adequate to ensure all eventualities for any one case.
Refuse to sell hourly processing.	Refuse to sell hourly processing.
Never sell 25 hours to a rough case. Sell 75.	Never sell 25 hours to a rough case. Sell 75.
Strict accounting, bookkeeping and invoices with counter checking of all functions.	Strict accounting, bookkeeping and invoices with counter checking of all functions.
Operational Smoothness is obtained by:	Operational Smoothness is obtained by:
Informing everyone in the organization of everything.	Informing everyone in the organization of everything.
Interdepartmental Bulletins	Interdepartmental Bulletins
Bulletin Boarding Coups and Changes	Bulletin Boarding Coups and Changes
Being exact and brief	Being exact and brief
Being real about conditions	Being real about conditions
Being frank inside and putting up a solid front to the outside	Being frank inside and putting up a solid front to the outside
Talking out troubles within organization	Talking out troubles within organization
Staff meetings, regular and exact	Staff meetings, regular and exact
Paying only passing attention to lengthy or critical letters	Paying only passing attention to lengthy or critical letters
Financial Security is obtained by:	Financial Security is obtained by:
Anticipating slumps and planning fast promotion and mailings to meet them	Anticipating slumps and planning fast promotion and mailings to meet them
Compelling interest in organization	Compelling interest in organization
Being real about the actuality of needs	Being real about the actuality of needs
Attention to the philosophy that a healthy organization is a long term investment by staff and realization that the only staff personnel ever fired by the HASs were those who flagrantly acted to shorten the life of the organization for all	Attention to the philosophy that a healthy organization is a long term investment by staff and realization that the only staff personnel ever fired by the HASs were those who flagrantly acted to shorten the life of the organization for all
Sound advertising	Sound advertising
Good word of mouth	Good word of mouth
Good financial planning	Good financial planning
Only Scientologists or those so studying, on staff in any capacity	Only Scientologists or those so studying, on staff in any capacity
A sincere interest in Scientology’s health and good action = no financial distress	A sincere interest in Scientology’s health and good action = no financial distress
Keep all staff processed	Keep all staff processed
The organization in general will be only as healthy as its legal control of the subject appears formidable to any hungry invader. Hence, no membership organization, no loose stock distribution, no large unpaid bills, no overcapitalization because of property. Own little, do much. Owning much means doing little.	The organization in general will be only as healthy as its legal control of the subject appears formidable to any hungry invader. Hence, no membership organization, no loose stock distribution, no large unpaid bills, no overcapitalization because of property. Own little, do much. Owning much means doing little.
Happy New Year to Scientology staff everywhere. Let’s make 1956 the year we really win.	Happy New Year to Scientology staff everywhere. Let’s make 1956 the year we really win.
L. RON HUBBARD	L. RON HUBBARD
LRH:jh	LRH:jh