Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 MARCH 1972 Issue II | Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 MARCH 1972 Issue II |
STUCK IN | STUCK IN |
An Esto, as well as being mobile, must not get “stuck in” on one point of a division or org. | An Esto, as well as being mobile, must not get “stuck in” on one point of a division or org. |
Spending days hatting only one staff member and letting whole departments go is an example of what is meant by “getting stuck in.” | Spending days hatting only one staff member and letting whole departments go is an example of what is meant by “getting stuck in.” |
This is why one “short cycles” an area. By that is meant doing a short start-change-stop that COMPLETES that action. | This is why one “short cycles” an area. By that is meant doing a short start-change-stop that COMPLETES that action. |
This is why one (a) instant hats, (b) gets production, (c) does a mini hat P/L on the person, (d) gets production, (e) does another P/L, (f) gets production. | This is why one (a) instant hats, (b) gets production, (c) does a mini hat P/L on the person, (d) gets production, (e) does another P/L, (f) gets production. |
The Produce is a test to the Esto of whether or not he is winning on a post. | The Produce is a test to the Esto of whether or not he is winning on a post. |
You cover your whole area as an Esto with short cycles you can complete on each person individually. | You cover your whole area as an Esto with short cycles you can complete on each person individually. |
You do group drills of the whole group, little by little. | You do group drills of the whole group, little by little. |
Gradient scales are at work here. (Look it up if you don’t know it.) | Gradient scales are at work here. (Look it up if you don’t know it.) |
Like, found one basic product for each in the div. Then handled other things. Then got product moved to Exchange on each one. Then did other things. Etc., etc. | Like, found one basic product for each in the div. Then handled other things. Then got product moved to Exchange on each one. Then did other things. Etc., etc. |
The other things are find a Why for a jam area or handle a blow or any other Esto | The other things are find a Why for a jam area or handle a blow or any other Esto |
duty.But don’t spend 82 hours hatting Joe who then doesn’t make it while the rest go hang. | duty.But don’t spend 82 hours hatting Joe who then doesn’t make it while the rest go hang. |
Dev-t drops little by little and production rises IF you short cycle your actions. | Dev-t drops little by little and production rises IF you short cycle your actions. |
Don’t get “stuck in.” “I’ve been working on Dept 1 and it is better now. Next month I go to Dept 2” is a wrong look. | Don’t get “stuck in.” “I’ve been working on Dept 1 and it is better now. Next month I go to Dept 2” is a wrong look. |
Short cycles. Each staff member getting attention individually as well as a group. | Short cycles. Each staff member getting attention individually as well as a group. |
If one man was totally hatted and all the rest not, they’d just knock his hat off anyway. | If one man was totally hatted and all the rest not, they’d just knock his hat off anyway. |
Don’t get stuck in on a dev-t terminal. Instruct, cram, retread, dismiss is the sequence. | Don’t get stuck in on a dev-t terminal. Instruct, cram, retread, dismiss is the sequence. |
Short cycles work. They show up the good as well as the bad. This gives upstats a reward. | Short cycles work. They show up the good as well as the bad. This gives upstats a reward. |
Never have a situation where a Product Officer can say to you, “I appreciate all the trouble you’re taking getting Oscar hatted. Let me know some day when you’ve | Never have a situation where a Product Officer can say to you, “I appreciate all the trouble you’re taking getting Oscar hatted. Let me know some day when you’ve |
finished so I can stop holding the div together and get on with my product.” | finished so I can stop holding the div together and get on with my product.” |
Little by little a whole group makes it. Drilled as a group as on org bds. Hatted on one product or a P/L as an individual. | Little by little a whole group makes it. Drilled as a group as on org bds. Hatted on one product or a P/L as an individual. |
In between you work like mad to get up an org bd and groove in the new staff member or find the WHY the Exec Esto is so anxious to get. | In between you work like mad to get up an org bd and groove in the new staff member or find the WHY the Exec Esto is so anxious to get. |
If 2 days pass and a staff member has not had any individual attention, no matter how brief, from an Esto, that Esto has gotten “stuck in.” | If 2 days pass and a staff member has not had any individual attention, no matter how brief, from an Esto, that Esto has gotten “stuck in.” |
Stay unstuck! | Stay unstuck! |
Flow. Be mobile. | Flow. Be mobile. |
You can, you know. And be very effective too. | You can, you know. And be very effective too. |
Founder | Founder |