CORRECT COLOUR PLASH BLUE ON WHITE | CORRECT COLOUR PLASH BLUE ON WHITE |
ED 805 INT 11 January 1968 (Originally issued as Flag Order 340) | ED 805 INT 11 January 1968 (Originally issued as Flag Order 340) |
SPEED OF SERVICE | SPEED OF SERVICE |
In the matter of courses and students SPEED of service is of vital importance. | In the matter of courses and students SPEED of service is of vital importance. |
The prosperity of a business is directly proportional to the speed of flow of its particles (despatches, cables, goods, messengers, students, customers, agents, etc.). | The prosperity of a business is directly proportional to the speed of flow of its particles (despatches, cables, goods, messengers, students, customers, agents, etc.). |
To prosper, service must be as close to instant as possible. | To prosper, service must be as close to instant as possible. |
Anything which stops or delays the flows of a business or delays or puts a customer or product on WAIT is an enemy of that business. | Anything which stops or delays the flows of a business or delays or puts a customer or product on WAIT is an enemy of that business. |
Good management carefully isolates all stops on its flow lines and eradicates them to increase speed of flows. | Good management carefully isolates all stops on its flow lines and eradicates them to increase speed of flows. |
Speed of service is of comparable magnitude to quality of service and where exaggerated ideas of quality exist they must become secondary to speed. | Speed of service is of comparable magnitude to quality of service and where exaggerated ideas of quality exist they must become secondary to speed. |
Only then can a business prosper. | Only then can a business prosper. |
Founder | Founder |
[The above ED has also been issued as HCO P/L 27 December 1972, same title.] | [The above ED has also been issued as HCO P/L 27 December 1972, same title.] |