It will generally be found that those who do their work least well have the greatest number of complaints and cause the most trouble.

The purpose of the HCO offices is to act as stable terminals to an organization in any given area so as to provide immediate administrative assistance to LRH when in that area and communications from operations to him and from him when he is not.

When a person is left in momentary charge by some accident of succession, he has no right to use his brief authority to upset the organization. The disease known as anoxemia has no part in our activities and I can be counted upon to stamp it out whenever discovered. I can always be counted upon to back up board members and especially excellent Scientologists.

The HCO is, in essence, a stable point to which can be communicated communications and difficulties in any area and these communications are forwarded to the proper terminals in the organization, or an analysis is made of the difficulty and communicated to another HCO terminal for clarification there. In addition to that, LRH may require reports on or about a given area and it is up to the HCO office to supply this information.

Causing difficulty or upset is therefore, and for other reasons, a hostile act against the organization, myself and the staff and Scientology in general, and is a gesture toward suicide.

In use as a communication system from one area to another or from an area to LRH, the following procedure must be followed: The area must be instructed that any communications to any other Scientology area or to LRH must be forwarded through the HCO office. In this sense the HCO office in any area is a message center receiving from any other area and emanating to any other area in this network. Furthermore, the HCO receives materials from other areas and communicates these in their own area directly.

There is another maxim concerning this — a post is better left empty than to be filled by an incompetent.

For example — A Director of Training dispatch which originates with the Dir of Training London: It passes from the D of T London across the Atlantic to HCO Washington, and to D of T, Washington. This same procedure would be followed from Washington. D of T, Wash., originates communication. It goes to HCO Wash., then crosses over to HCO London, and HCO London passes it on to D of T London.

A post in this organization is a trust. Its duty is to keep the peace, do the job and get the show on the road. If anyone cannot conceive of his post as a trust with this mission, he has no business here.

HCO also acts as a preparation and distribution area of HCO Bulletins. These are Bulletins or instructions to operations in general, to staff auditors, and to other things very intimate in the Scientology areas.

Casual communication with this office inhibits its efficiency and involves it in concerns which inhibit a swift expedition of my work.