| 1. | If an appointment time has been established between you and the individual in advance, be on time for that appointment or see to it that someone handles it if you cannot be there. |
| 2. | Always rise from your desk to greet the person. |
| 3. | Introduce yourself and get his name, if you do not know the individual. |
| 4. | Ask him to be seated. |
| 5. | Have the interview chair placed in a position where there is more of you with which to confront the individual and less barriers of space and desk intervening. |
| 6. | Be direct and courteous in your approach. |
| 7. | Answer all his questions. |
| 8. | Do not allow other people to interfere with the interview. If they are staff, tell them you will talk to them later. If they are a member of the public, tell them to wait outside or in the reception room and you will see them when you are available. |
| 9. | Be in control of the interview; start, change and stop it when you have finished. |
| 10. | Take responsibility for the individual. |
| 11. | Be interested. People are interesting. If you are not interested in a person, find out what is wrong. |
| 12. | When you have finished the interview, rise from your desk and tell the individual you were happy to talk with him, or you hope he enjoys his training, or some such comment, which ends the interview and sends him on his way happy with you. |
| 13. | Tell him where to go next if he is to be further routed and give him his routing sheet. |
| 14. | To interview well, you must run all the 8c on the person and the room and interrupting callers, and must do it with good ARC and DIGNITY. |